Welcome to our preparation notes page. On this page you will find useful tips, like where we are located, what to wear on your canoe trip, what to bring with you. Please take the time to ensure that you and anyone coming canoeing with you, have read these notes.
Please wear a face mask when you arrive to be kitted out. You can take it off when you are outside for the safety briefing. Then you will be asked to wear it for your bus journey and to keep it on until you are on the river as it can get very busy at the launch points. Once you are on the river you will be able to spread out and distance yourselves from other participants.
Our company policy is that everyone who is transported in our minibuses must wear a face covering regardless of exemptions. We reserve the right to refuse transportation to anyone who does not comply with this. If you are exempt from wearing a face mask then you can always arrange your own transportation to the start point. You could follow our minibus in your own vehicle or arrange a taxi.
We’re encouraging our staff and customers to do some simple things to minimise the likelihood of a spread. These include:
- BRING AND WEAR A FACE COVERING FOR YOUR MINIBUS JOURNEY (COMPULSORY FOR ALL)
- Cover your mouth and nose with a tissue (not your hands) when you cough or sneeze.
- Put used tissues in the bin immediately.
- Wash your hands with soap and water often – use approved hand sanitiser if soap and water are not immediately available.
- Don’t touch your eyes, nose or mouth if your hands are not clean.
- Avoid close contact with other people outside of your household.
- Anyone who is symptomatic or suspects they have been exposed to the virus does not take part and remains at home.
- Bring your own first aid kit to self administer aid if necessary.
If you would like more information regarding our policies on COVID-19 and your future canoe trip please use this link COVID-19 UPDATE.
We are located in the grounds of the: Paddocks Hotel, Symonds Yat West, HR9 6BL. However using the postcode takes you to the other side of the river!
WHAT 3 WORDS
The best way to find us is to use ‘what 3 words’. This really useful App is what is used by emergency professionals in remote locations. It enables you to triangulate any location in the world with just 3 words. Download the App in preparation for your canoe trip, so if you need us whilst out in the wilderness we can find you quicker.
Here are our 3 words airbase.informer.linked. what3words /// The simplest way to talk about location
Download the App here what3words
If you are using a SATNAV to find us please use either the Paddocks Hotel or Canoe the Wye as your destination as the postcode will take you to either the East side of the river or past us down to Ye Old Ferrie Inn.
Look out for the entrance to the Paddocks Hotel on the left as you pass through the village. Shortly after you pass the Wye Knot Inn on your right, you will see the Paddocks Hotel entrance on your left. Pass under the Green Paddocks Hotel sign and down the car park. We are at the rear of the hotel, through a gateway. There is a larger car park through the gateway right next to our wooden cabin.
HOTEL CAR PARK
The car park is pay and display, which needs to be paid at one of the ticket machines. £3 for 3 hours or £6 for all day. Please ensure you bring cash for this as the machine only accepts coins.
Usually the first question that we get when people arrive is ‘where can I find the toilet?’ The toilet is located by the gate in the car parking area. It is a small building attached to the hotel, with a white door. There is a sign on the door ‘Canoe the Wye customers WC’. The code to get into the toilet is C1234X.
IF ‘WE’ NEED TO CANCEL YOUR TRIP
We tend to operate self guided canoe hire between March and September. Within these months the conditions are typically acceptable for canoeing on the Wye without any specialist equipment. However, sometimes conditions can be outside our operating perimeters during these months and we may need to postpone or cancel your booking for safety reasons. Some of the factors we monitor are; water temperature, air temperature, river levels and wind speed. In the unlikely event that we need to cancel your booking due to poor conditions we will do so by text message initially. This is the quickest way to contact a lot of people. So please check your phone before setting out to us.
IF WE HAVE TO CLOSE DUE TO COVID-19, WE WILL UPDATE OUR COVID-19 UPDATE PAGE ON THE WEBSITE. SO PLEASE CHECK THIS PRIOR TO TRAVELLING TO US.
Check that the details of your booking are correct. If they are not, either reply to your confirmation email quoting the ‘Booking ID’ and tell us what needs to be corrected. Or you can give us a call on 01600891100.
- Each Canadian Canoe can have either 2 or 3 people.
- There must be an adult (18+) in every canoe.
- Prior to 17th May each canoe must only have people from the same household/bubble.
If you have a minimum of 4 people going canoeing you may want to link 2 canoes together to create a raft. Rafted canoes are ideal for families and for those who need extra stability whilst out on the water. When we raft 2 canoes together it forms a mini catamaran which is a very stable platform and is very difficult to capsize. We also raft groups of friends together as it is a more sociable experience. It allows you to relax and enjoy the trip without the concern of getting wet. Sometimes if the conditions are poor we may deem it necessary to raft all canoes. If you would like to take advantage of our rafting option please let us know when you arrive, so we can prepare the necessary equipment.
The time that you have chosen when placing your booking is the arrival time at the canoe centre. When you arrive we will get you kitted out with a buoyancy aid, paddle and dry barrel and talk you through the safety briefing. Please do not be late.
WHAT TO BRING
Ensure that you bring both sun protection and waterproof jackets. Hats and sunglasses are very useful on sunny days and suntan lotion is essential. You also want to ensure that you have food and drink for a picnic. There are some nice green areas to stop off en route. Please ensure you bring a bag for your litter and that you dispose of it correctly at the end of your canoe trip. We have a large black bin at the gate when you return.
‘THE PADDLE’ PICNIC HAMPERS AND PACKED LUNCHES
‘The Paddle’ Picnic Hampers are great for those going on a canoe trip down the river. Recently we have gone into partnership with ‘The Paddle cafe’ and ‘The Inn on the Wye’ to create an essential paddler’s lunch. Hamper’s are designed for 2 people to share when out on an adventure. Filled with delicious and nutritious food, to supply you with plenty of energy for your day out on the river with family and friends. They also offer a kids lunch box for 1, packed with fun snacks, a sandwich, and a yummy drink to quench their thirst. Please ensure you pre-order your hamper in advance so that you can collect it from the Kerne Bridge launch point either at the start of your trip or on your stop-off half way.
Please click here for details https://www.thepaddlekernebridge.com/picnic-hampers.
Normal clothing is suitable, but it is advisable to wear clothes that dry relatively quickly like synthetic layers/fleeces. Try to avoid clothing that gets waterlogged, try to avoid denim/jeans. We suggest that you bring a change of clothing and a towel in case you get wet. Which you can take with you in the dry barrel that we supply.
If you have booked a trip that is at the beginning of the season (March/April) or at the end of the season (October) when the water temperature is cold, then it is advisable to bring and wear a wetsuit. Just in case you fall in.
Wear footwear that you do not mind getting wet (trainers with good soles). Be mindful that river banks can be muddy and slippery, so shoes with grip are recommended. Do not wear flip flops or wellingtons. Wellingtons fill up with water and make it difficult to swim and flip flops tend to fall off your feet and leave you barefoot on a sharp riverbed.
If you are doing a multi-day trip, don’t forget to book your accommodation/camping in advance. Visit the accommodation page on our website for our recommended campsites and guest houses. Also, do not forget that some private launch points upstream require a launch fee ranging from £2 to £3 per canoe, which needs to be paid separately on arrival. When undertaking a multi-day trip it might be useful to bring a small first aid kit, and some insect repellent for the evenings. The car park is pay and display, which needs to be paid at one of the ticket machines. £3 for 3 hours or £6 for all day. Please ensure you bring cash for this as the machine only accepts coins.
Please familiarise yourself with our safety briefing prior to your arrival, we will conduct a full brief before you depart on your trip.
If the departure for your trip is more than 14 days away we will send you a reminder email with a link in it that will allow you to pay the final balance. Please remember that any booking that has not been fully paid for prior to your trip date will result in the canoes you have reserved being made available to other people and you risk losing your deposit.
Please follow this link MAPS to get access to the route maps for your trip. Which can be printed and brought with you. Some people even like to laminate them so they are waterproof.
MEDICAL DECLARATION FORM
If anyone in your booking is affected by a physical, behavioural, medical or mental condition or illness. (this includes but is not limited to: pregnancy, loss of limb, immobility, heart disease, diabetes, asthma, allergy, epilepsy) they must fill out and bring with them a medical consent safety & risk declaration form. This is so we are aware of it if we need to attend to a call out. The form can be downloaded HERE.
If you have any questions regarding your booking, either visit our Frequently Asked Questions page for further information on dogs, size limits, alcohol and other topics or email us via our CONTACT US.
Please ensure that everyone in your booking has seen the above preparation guidelines. They can be found at the bottom of all our pages on our website.