We are located in the grounds of the Paddocks Hotel, Symonds Yat West, HR9 6BL.
All customers should arrive at our canoe centre to be equipped and briefed, then we transport you upstream to your start point.
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Look out for the entrance to the hotel on the left as you pass through the village. Sat nav's may take you past the entrance and on to the Ferry Inn - we are not at the Ferry Inn. So shortly after you pass the Wye Knot Inn you will see the hotel entrance. Pass under the Paddocks Hotel sign on the left. We are at the rear of the hotel, through a gateway.
NOTE: The hotel charge for parking, which needs to be paid at their reception prior to your trip. You can use your parking ticket as a voucher for money off your food bill if you eat at the hotel. If you are doing a multiday canoe trip parking is in our secure compound at the rear of our canoe centre and is already included in the cost of your trip.
In the unlikely event that we need to cancel the booking due to bad weather or high river levels we will do so by text message initially. This is the quickest way to contact a lot of people. So please check your phone before setting off.
Check that the details of the booking are correct. If they are not, either send us an email quoting the 'Booking ID' and tell us what needs to be corrected, or give us a call on 01600891100.
The time that you have chosen when placing your booking is the arrival time at the canoe centre. When you arrive we will ask you to familiarise yourself with the finish point so that you dont overshoot at the end of your trip. We will then get you kitted out with a buoyancy aid, paddle and dry barrel and talk you through the safety briefing. We aim to depart from the canoe centre within half an hour of your arrival time, please do not be late.
Ensure that you bring both sun protection and waterproofs. Hats and sunglasses are very useful on sunny days and suntan lotion is essential. You can also purchase a rain poncho from our canoe centre for only £1, which may come in handy if you don't have a lightweight jacket. You may also want to ensure that you have food and drink for a picnic whilst en route, as there are plenty of nice green areas to stop off. Please ensure you bring a bag for your litter and that you dispose of it correctly at the end of your canoe trip, we have a large black bin at the gate when you return.
Normal clothing is suitable, but it is advisable to wear clothes that dry relatively quickly and try to avoid clothing that gets waterlogged, like denim. We suggest that you bring a change of clothing and a towel in case you get wet, which you can take with you in the dry barrel that we supply. Wear footwear that you do not mind getting wet (trainers with good soles). Be mindful that river banks can be muddy and slippery, so shoes with grip are recommended.
Do not wear flip flops or wellingtons. Wellingtons fill up with water and make it difficult to swim and flipflops tend to fall off your feet and leave you barefoot on a sharp riverbed.
If you are doing a multi-day trip don't forget to book your accommodation/camping in advance, visit the accommodation page on our website for our recommended campsites and guest houses. Also, do not forget that some private launch points upstream require a launch fee ranging from £2 to £3 per canoe, which needs to be paid separately on arrival. When undertaking a multi-day trip it might be useful to bring a small first aid kit, and some insect repellent for the evenings.
Please familiarise yourself with our safety briefing prior to your arrival, we will conduct a full brief before you depart on your trip.
If the departure for your trip is more than 14 days away we will send you an email with a link in it that will allow you to pay the final balance. Please remember that any booking that has not been fully paid for 14 days before your departure will result in the canoes you have reserved being made available to other people and you risk losing your deposit.
Please follow this link to get access to the route maps for your trips, which can be printed and brought with you. Some people even like to laminate them so they are waterproof. MAPS
You will ensure that all people carried in any canoe that forms part of your booking who are affected by a physical, behavioural or mental condition or illness (this includes but is not limited to: pregnancy, loss of limb, immobility, heart disease, diabetes, asthma, allergy, epilepsy) have filled out and submitted a medical consent safety & risk declaration form. The form can be downloaded HERE.
Please share this page with everyone in your booking.