We are located in the grounds of the Paddocks Hotel, Symonds Yat West, HR9 6BL.
All customers should arrive at our canoe centre to be equipped and briefed, then we transport you upstream to your start point.
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NOTE: The hotel charge for parking, which needs to be paid at their reception prior to your trip. You can use your parking ticket as a voucher for money off your food bill if you eat at the hotel. If you are doing a multiday canoe trip parking is in our secure compound at the rear of our canoe centre and is already included in the cost of your trip.
We tend to operate between March and September as within these months the conditions are typically acceptable for canoeing on the Wye without any specialist equipment. However, sometimes conditions can be outside our operating perimeters during these months and we may need to postpone or cancel your booking for safety reasons. Some of the factors we monitor are; water temperature, air temperature, river levels and wind speed. In the unlikely event that we need to cancel the booking due to poor conditions we will do so by text message initially. This is the quickest way to contact a lot of people. So please check your phone before setting out to us.
Check that the details of the booking are correct. If they are not, either send us an email quoting the 'Booking ID' and tell us what needs to be corrected, or give us a call on 01600891100.
If you have a minimum of 4 people going canoeing you may want to link 2 canoes together to create a raft. Rafted canoes are ideal for families and for those who need extra stability whilst out on the water. When we raft 2 canoes together it forms a mini catamaran which is a very stable platform and is very difficult to capsize. We also raft groups of friends together as it is a more sociable experience and allows you to relax and enjoy the trip without the concern of getting wet. Sometimes if the conditions are poor we may deem it necessary to raft all canoes. If you would like to take advantage of our rafting option please let us know when you arrive, so we can prepare the necessary equipment.
The time that you have chosen when placing your booking is the arrival time at the canoe centre. When you arrive we will ask you to familiarise yourself with the finish point so that you don't overshoot at the end of your trip. We will then get you kitted out with a buoyancy aid, paddle and dry barrel and talk you through the safety briefing. We aim to depart from the canoe centre within half an hour of your arrival time, please do not be late.
Ensure that you bring both sun protection and waterproofs. Hats and sunglasses are very useful on sunny days and suntan lotion is essential. You can also purchase a rain poncho from our canoe centre for only £1, which may come in handy if you don't have a lightweight jacket. You may also want to ensure that you have food and drink for a picnic whilst en route, as there are plenty of nice green areas to stop off. Please ensure you bring a bag for your litter and that you dispose of it correctly at the end of your canoe trip, we have a large black bin at the gate when you return.
Normal clothing is suitable, but it is advisable to wear clothes that dry relatively quickly and try to avoid clothing that gets waterlogged, like denim. We suggest that you bring a change of clothing and a towel in case you get wet, which you can take with you in the dry barrel that we supply. Wear footwear that you do not mind getting wet (trainers with good soles). Be mindful that river banks can be muddy and slippery, so shoes with grip are recommended. Do not wear flip flops or wellingtons. Wellingtons fill up with water and make it difficult to swim and flip flops tend to fall off your feet and leave you barefoot on a sharp riverbed.
If you are doing a multi-day trip don't forget to book your accommodation/camping in advance, visit the accommodation page on our website for our recommended campsites and guest houses. Also, do not forget that some private launch points upstream require a launch fee ranging from £2 to £3 per canoe, which needs to be paid separately on arrival. When undertaking a multi-day trip it might be useful to bring a small first aid kit, and some insect repellent for the evenings.
Please familiarise yourself with our safety briefing prior to your arrival, we will conduct a full brief before you depart on your trip.
If the departure for your trip is more than 14 days away we will send you an email with a link in it that will allow you to pay the final balance. Please remember that any booking that has not been fully paid for 14 days before your departure will result in the canoes you have reserved being made available to other people and you risk losing your deposit.
Please follow this link MAPS to get access to the route maps for your trips, which can be printed and brought with you. Some people even like to laminate them so they are waterproof. We will try to provide maps to anyone who is unable to print their own as long as they are returned at the end of their trip.
If anyone in your booking is affected by a physical, behavioural, medical or mental condition or illness (this includes but is not limited to: pregnancy, loss of limb, immobility, heart disease, diabetes, asthma, allergy, epilepsy) they must fill out and bring with them a medical consent safety & risk declaration form. The form can be downloaded HERE.
Please ensure that everyone in your booking has seen the above preparation guidelines, they can be found at the bottom of our homepage on our website.