ROADMAP TO OPENING AND COVID-19 UPDATE

NOW TAKING BOOKINGS FOR 02/04/21 – 30/09/21.

Roadmap to re-opening (subject to change)

2nd april – (subject to change)

  • Open for canoe hire under the rule of 6 (no multiday bookings, as accommodation is closed).
  • Stay at home replaced by stay local.
  • Facemasks still compulsory for bus journey.
  • 2m Social distancing remains in place.

12th April – (subject to change)

  • Open for ALL available canoe hire trips under the rule of 6.
  • Stay local replaced by domestic travel allowed
  • Campsites open and self-contained accommodation for same households/bubbles.
  • Pubs and restaurants open for outdoor seated service.
  • Facemasks still compulsory for bus journey.
  • 2m Social distancing remains in place.

17th May – (subject to change)

  • Open for canoe hire, rule of 6 scrapped outdoors, group sizes up to 30 allowed
  • Guest houses open, b&bs open, hotels open.
  • Facemasks still compulsory for bus journey.
  • Social distancing TBC.

21st June – (subject to change)

  • All restrictions lifted.

OFFICIAL LINK

COVID-19 RESPONSE − SPRING 2021 (publishing.service.gov.uk)

 

 

COVID-19 UPDATE

We want to reassure you that Canoe the Wye Ltd is mindful of the global effects of COVID-19. Our top priority is to keep our customers, team members and communities safe. We appreciate your understanding as we navigate these uncertain times.

CLEANLINESS AND HYGIENE

We take real care and pride in maintaining the highest standards of cleanliness and hygiene at Canoe the Wye. In response to Coronavirus, we’ve taken some extra steps to make our cleaning and hygiene even more rigorous.

This includes:

  • Sanitising stations located where we check in/out all equipment.
  • Increasing the frequency of cleaning all the areas used by the public and staff.
  • Hand sanitising stations throughout the facility and minibuses.
  • Staff to clean ALL paddles, buoyancy aids, barrells and boats in between every use.
  • Staff to clean handrails and seatbelts in minibuses in between each use.

MEASURES PUT IN PLACE

We have changed the business model to adhere to the Governments social distancing advice and have implemented the following:

  • Limited the size of bookings.
  • Staggered arrival times.
  • Staggered finish times.
  • Social distancing markers and signs.
  • Perspex dividers on counters.

STOP THE SPREAD

We’re encouraging our staff and customers to do some simple things to minimise the likelihood of a spread. These include:

  • Cover your mouth and nose with a tissue (not your hands) when you cough or sneeze.
  • Put used tissues in the bin immediately.
  • Wash your hands with soap and water often – use approved hand sanitiser if soap and water are not available.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid close contact with other people outside of your household.
  • Anyone who is symptomatic or suspects they have been exposed to the virus does not take part and remains at home.
  • Wear face coverings during minibus journeys (compulsory for ALL).

 

EXISTING BOOKINGS

Due to the uncertainty of what is going to happen in the future, we have altered our terms and conditions which are summarised below:

  • You can now alter your booking up to the 24hrs prior to your trip date
  • You can put your booking on hold pending a new date
  • You can move your booking to a new date
  • You can receive a voucher/multiple vouchers for cost paid to date, which will be valid for 3 years

If you have a pending booking with us or a voucher, you can now book in for 2021. We will try to honour all pre-covid bookings regardless of duration, subject to restricted availability. So if you had a booking with us and would like to re-schedule for 2021, please get in contact with us with a new date as soon as possible and we will try to fit you in. The online booking system is now open to the public for 2021 and we are planning on taking new bookings for Half day trips, Three quarter day trips, 1 day trips and 2 day trips. At this stage we will not be opening up the booking system to new 3 or 4 day trips, this is due to them not being financially viable based on the restricted business model we are having to operate with. We will honour 3 and 4 day trips booked prior to C-19.

If you would like to re-schedule a pending canoe trip please email us at [email protected] using your CTW – number in any communication with us. We will then send you through a new confirmation email, with the new details.

NEW BOOKINGS

For all new bookings, we have introduced a reduced deposit amount. In this time of uncertainty to give new customers a low risk option of reserving canoes for future months, we have made the minimum deposit amount lower. You can now reserve your canoes for as little as £15 or 10% of the total booking value, whichever is greater. If it turns out your booking cannot go ahead due to C-19, then the deposit can either be held pending a new future date or issued to the customer in the form of a voucher that will be valid for 3 years. During normal operations deposits are non-refundable.

OFFICIAL LINKS

Find the latest information about the coronavirus on the official UK government website here.

https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-phased-return-of-sport-and-recreation/guidance-for-providers-of-outdoor-facilities-on-the-phased-return-of-sport-and-recreation

http://email.britishcanoeing.org.uk/JgDmV0V4nx4PPYNTbpzE1nwXHFYQTu5F/WebView.aspx

https://www.britishcanoeing.org.uk/news/2020/covid-19-update-guidance-for-paddlesport-centres-and-hire-providers

https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-phased-return-of-sport-and-recreation/guidance-for-the-public-on-the-phased-return-of-outdoor-sport-and-recreation

https://www.britishcanoeing.org.uk/uploads/commonUploads/COVID-19-Risk-Assessment.pdf

https://www.britishcanoeing.org.uk/news/2020/a-return-to-paddling-in-england

https://www.britishcanoeing.org.uk/news/2020/covid-19-update-guidance-for-cleaning-boats-and-equipment

https://www.sja.org.uk/get-advice/first-aid-advice/covid-19-advice-for-first-aiders/

AVAILABLE TRIPS

CONTACT US

Canoe the Wye Ltd, Paddocks Hotel Grounds, Symonds Yat West, HR9 6BL

01600891100