COVID-19 UPDATE

We want to reassure you that Canoe the Wye Ltd is mindful of the global effects of COVID-19 and our top priority is to keep our customers, team members and communities safe. We appreciate your understanding as we navigate these uncertain times.

 

Complying with the Governments advice, we are CLOSED, pending further updates.

 

When these restrictions have been lifted, we will operate under a revised business model that includes the following:

 

 

Cleanliness and hygiene


We take real care and pride in maintaining the highest standards of cleanliness and hygiene at Canoe the Wye and in response to Coronavirus, we've taken some extra steps to make our cleaning and hygiene even more rigorous.

This includes:

  • Sanitising stations located where we check in/out all equipment.
  • Increasing the frequency of cleaning all the areas used by the public and staff.
  • Sanitising the minibuses after each use.

 

Measures put in place

 

We have changed the business model to adhere to the Governments social distancing advice and have implemented the following:

  • Limiting the size of groups on each run.
  • Staggering arrival times.
  • Staggering finish times.

We're encouraging our staff and customers to do some simple things to minimise the likelihood of a spread. These include:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – use alcohol-based hand sanitiser gel if soap and water are not available.
  • Don’t touch your eyes, nose or mouth if your hands are not clean
  • Try to avoid close contact with other people

 

We've also set up provision to keep a close eye on Government advice so we can move quickly should things change or we are alerted to a case of coronavirus within our team or a customer who has visited us.

 


Booking flexibility


We have updated our booking terms and conditions given these unique circumstances to give you peace of mind.

This means for the foreseeable future, all bookings can be amended up to the 24 hours before your trip. So if participants are unable to attend you can re-schedule your booking to a later date, put your booking on hold indefinitely or receive a voucher that can be redeemed within 3 years.

 

If you do not want to have the uncertainty of your trip not going ahead in the coming months, please contact us by email at [email protected] to arrange one of the above options.

 

For all new bookings, we have introduced a reduced deposit amount. In this time of uncertainty to give new customers a low risk option of reserving canoes for future months, we have made the minimum deposit amount lower. You can now reserve your canoes for as little as £15 or 10% of the total booking value, whichever is greater. If it turns out your booking cannot go ahead due to C-19, then the deposit can either be held pending a new future date or issued to the customer in the form of a voucher that will be valid for 3 years.

 

Official links

 

Please check the Gov.UK website for the most up to date information.

Find the latest information about the coronavirus on the official UK government website here.

The UK’s national tourism agency, Visit Britain has compiled additional advice and information for visitors here.

Please follow us on social media to keep up to date with our latest announcements, on Facebook and Twitter.

 

Last reviewed on 1st April 2020

 

 

Contact Us

The Paddocks Hotel
Symonds Yat West HR9 6BL
01600 891100