COVID-19 UPDATE

We want to reassure you that Canoe the Wye Ltd is mindful of the global effects of COVID-19 and our top priority is to keep our customers, team members and communities safe. We appreciate your understanding as we navigate these uncertain times.

 

Complying with the Governments advice, we are still CLOSED, but we are aiming to re-open on a restricted basis in June, subject to Government restrictions and centre preparations.


Due to all campsites, hotels and launch points still being restricted, we plan on opening on the basis of canoe hire starting and finishing at our location. These trips will be exploring the local area for a Morning half day or Afternoon half day and will be up to 3 hours in duration, this removes the need for transportation in minibuses. We will introduce time slots throughout the day for arrival times to adhere to social distancing. Trips will be limited to either people from the same household or 1 person with 1 other person from another household. As soon as we have made provision for this to be in place, we will communicate it to our customers.


1 day, 2 day, 3 day and 4 day trips will NOT be going ahead. Please see the section below titled EXISTING BOOKINGS for your options.

 

 

 

Cleanliness and hygiene


We take real care and pride in maintaining the highest standards of cleanliness and hygiene at Canoe the Wye and in response to Coronavirus, we've taken some extra steps to make our cleaning and hygiene even more rigorous.

This includes:

  • Sanitising stations located where we check in/out all equipment.
  • Increasing the frequency of cleaning all the areas used by the public and staff.
  • Hand sanitising stations throughout the facility.


Measures put in place

 

We have changed the business model to adhere to the Governments social distancing advice and have implemented the following:

  • Limited the size of bookings.
  • Staggered arrival times.
  • Staggered finish times.
  • Social distancing markers and signs.
  • Perspex dividers on counters.
  • Removed the use of minibuses.

We're encouraging our staff and customers to do some simple things to minimise the likelihood of a spread. These include:

  • Cover your mouth and nose with a tissue (not your hands) when you cough or sneeze.
  • Put used tissues in the bin immediately.
  • Wash your hands with soap and water often – use approved hand sanitiser gel if soap and water are not available.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid close contact with other people outside of your household.

 


EXISTING BookingS

 

Due to the uncertainty of what is going to happen in the coming weeks, we have altered our terms and conditions which are summarised below:

• You can now alter your booking up to the 24hrs prior to your trip date
• You can put your booking on hold until you have decided on a new date

• You can move your booking to a new date 

• You can receive a voucher/multiple vouchers for cost paid to date, which will be valid for 3 years
• You can change your booking to a Morning half day / Afternoon half day exploring the local area (3 hours) from June onwards


You may have recently received an automatically generated email from us requesting your balance to be paid, this can be disregarded. You may also receive additional emails from us requesting final payment, that have been automatically generated which may also be disregarded. If it looks like your booking will proceed then you can pay your balance in the days leading up to the trip.

Please let us know if you are happy to wait, pending further updates from the Government or alternatively if you would like to apply one of the above options, please email us at [email protected] 
Please use your CTW - number in any future communication with us.

 

 

NEW BOOKINGS

 

For all new bookings, we have introduced a reduced deposit amount. In this time of uncertainty to give new customers a low risk option of reserving canoes for future months, we have made the minimum deposit amount lower. You can now reserve your canoes for as little as £15 or 10% of the total booking value, whichever is greater. If it turns out your booking cannot go ahead due to C-19, then the deposit can either be held pending a new future date or issued to the customer in the form of a voucher that will be valid for 3 years. Any new bookings for 2020 will be based on the morning half day / Afternoon half day 3 hour canoe hire from our location. We will not be taking any new bookings in 2020 for 1 day, 2 day, 3 day or 4 day trips until we can confirm they are viable to commence.

 

 

Official links

 

Find the latest information about the coronavirus on the official UK government website here.

https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-phased-return-of-sport-and-recreation/guidance-for-providers-of-outdoor-facilities-on-the-phased-return-of-sport-and-recreation

http://email.britishcanoeing.org.uk/JgDmV0V4nx4PPYNTbpzE1nwXHFYQTu5F/WebView.aspx

https://www.britishcanoeing.org.uk/news/2020/covid-19-update-guidance-for-paddlesport-centres-and-hire-providers

https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-phased-return-of-sport-and-recreation/guidance-for-the-public-on-the-phased-return-of-outdoor-sport-and-recreation

https://www.britishcanoeing.org.uk/uploads/commonUploads/COVID-19-Risk-Assessment.pdf

https://www.britishcanoeing.org.uk/news/2020/a-return-to-paddling-in-england

https://www.britishcanoeing.org.uk/news/2020/covid-19-update-guidance-for-cleaning-boats-and-equipment

https://www.sja.org.uk/get-advice/first-aid-advice/covid-19-advice-for-first-aiders/

 

Last reviewed on 20th May 2020

 

 

Contact Us

The Paddocks Hotel
Symonds Yat West HR9 6BL
01600 891100